We want you to be completely satisfied with the Publications we supply.
We will replace any product found to be defective based on workmanship or materials,
provided we are notified within 90 days of product delivery. You must have the original
packing slip to obtain advance authorization for the return. The authorization can
be obtained by calling our customer service number (586) 783-8404.
If you prefer, you may contact us via email:
Alternatively, you may fax your inquiry to the
Service Desk at (586) 307-3694.
Diagnostic Software, ECU Reflash/Reprogramming Files, Instructor Training Guides and On-line Viewing Subscriptions are non-refundable purchases.
To return the product, you must obtain advance authorization within 30 days of product
delivery. There will also be a 25% restocking fee applied based on the original
value of the product. The authorization can be obtained by calling our customer
service number (586) 783-8404.
CDs that have been opened cannot be refunded. However, CDs found to be defective
will be exchanged for a replacement CD of the same title.
VHS Videotapes that have been opened cannot be refunded. However, Videotapes found
to be defective will be exchanged for a replacement Videotape of the same title.
This information applies to Authorized
Dealers in the United States only.
As an authorized
Dealer you may elect to have your order billed to your Dealership. If you elect to
have your order billed this way, you will normally see the billing in the Dealer
Billing Cycle for the month following your purchase. Occasionally, it will be the
second month following your purchase before the line item appears on your Dealer
Billing Invoice. Alternatively, you may choose to pay by credit card. If you have
any questions, please send us an email:
- Where can I view or purchase
Publications website provides access to documents via online viewing or purchase
and is located at
- How can I view or purchase Owners Manuals from this website?
Owners Manuals can be viewed online in .pdf document format for model years 1996
to the present. This is a FREE service provided by
Publications. Printed versions of the Owners Manuals are not available
from this website. If your vehicle is less than 3 years old you may obtain a replacement
Owners Manual from
Consumer Affairs at
between the hours of
9:00 am and 6:00 pm
, EST, Monday through Friday. If your vehicle is an earlier model a replacement Owners
Manual can be obtained from IMS at 1-800-247-5321, Monday through
Friday between 8:00 am and 8:00 pm EST.
- How can I view or purchase Service Manuals from this website?
Service Manuals are available for purchase from this website. Depending upon the
publication, the Service Manuals are available in three formats: viewable online
as .pdf documents, printed documentation, and/or electronic format on a CD.
- I don't want to order over the Web, can I call someone to place an Order?
Our Telephone Ordering Service is available 8:00 am to 8:00pm, EST to take your
order. Call 1-800-450-9491 with your Credit Card Information at hand and we'll be
pleased to take your order.
- Where can I find more information about my Vehicle Navigation System?
Owners Manuals, select Vehicle Navigation System Manuals are available for online
viewing FREE to our website visitors. This publication covers Navigation
System operation, features, and troubleshooting.
- What benefits do I receive from FREE Registration?
By registering for a FREE account, you enable the automatic tracking
of your order and delivery details, order history, and receipts each time you log
in to our site with your chosen User ID and Password. By providing your email address,
you allow us to keep you informed of special promotions and assist you with a lost
password or other account questions.
- What benefits do I receive by purchasing an Online Viewing Subscription?
Purchasing an Online Viewing Subscription provides you with access to our extensive
online library of
publications, including Service Manuals and Technical Service Bulletins. This allows
you to view unlimited publications (as Adobe .pdf documents) for the duration of
- How does
Infiniti-TechInfo.com use my personal information collected during the registration/checkout
Publications respects your right to privacy - we will not sell or rent any information
collected on this website to outside parties. All information you provide is kept
in the strictest confidence and is used only to track your account activity on our
website and process your order.
- How can I locate a Technical Service Bulletin for my
TSBs section by selecting that link from the
Publications navigation menu at the top of each page of
this website. Select your vehicle model/year from the list, and continue selecting
items from the list, until you have located your particular area of concern.The
resulting page will provide a brief excerpt from the full Technical Service Bulletin
for that item. If you have a valid Online Viewing Subscription, you will also be
presented with a link to the full TSB as a .pdf document, if available.
- What address should I use to mail correspondance, payments or returns?
Please contact the Customer Service desk via email or telephone before returning
Mailing address for correspondence is:
Service Technical Publications c/o Tweddle Litho Company
24700 Maplehurst Drive
- DEALERS: Why don't I have Dealer Billing as a payment option for processing
Purchasing an Online Viewing Subscription requires Credit Card billing, and will
disable the Dealer Billing payment option. If multiple items are in your Shopping
Cart, and you wish to use Dealer Billing for the non-subscription items, please
complete the Online Viewing Subscription transaction separately.
- I don't want to use a Credit Card and I don't have Dealer Billing What can
I do to purchase Publications?
If you want to purchase items and don't want to use a Credit Card or Dealer Billing,
you can call our Telephone Ordering Service at 1-800-450-9491 or email us. We can calculate the cost
of your order, including tax, shipping and handling and notify you of the details.
You can then send us a Check or Money Order, payable in US Dollars and we'll send
out your order on receipt of funds.